Senior Forward Deployed Engineer

Fin is an AI Customer Agent company founded in 2011, serving nearly 30,000 businesses globally with AI-powered customer support solutions integrated with Intercom's help desk platform. This is a founding Senior Forward Deployed Engineer role designed to bridge strategic customers' business goals with Fin's AI capabilities, offering ownership, creativity, and the opportunity to lead R&D and Go-to-Market teams.

Key Responsibilities

• Drive Fin adoption by helping prospects leverage AI capabilities for support automation.
• Embed with strategic customers to understand business challenges and technical requirements.
• Work hands-on alongside customer technical teams as expert advisor and coder.
• Collaborate with Sales, Success, and Product teams for seamless experiences.
• Establish best practices and codify insights from customer engagements.

Required Skills

• SaaS product building experience.
• AI/ML interest with ability to understand novel problems and architectural trade-offs.
• Strong cross-functional collaboration capabilities.
• Proficiency in high-level programming languages (JavaScript, Python, Ruby, etc.).
• Ability to prototype and ship quality software quickly.
• REST API expertise.
• Excellent communication across technical and non-technical audiences.
• Willingness to travel and work on-site with customers.

Benefits include competitive salary, equity, daily lunch, pension matching (4%), comprehensive health/dental insurance, flexible PTO, parental leave, Cycle-to-Work Scheme, and a standard-issue MacBook.