Senior Forward Deployed Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences, serving nearly 30,000 global businesses.

Key Responsibilities

• Facilitate Fin adoption with prospects by showcasing AI capabilities for support automation.
• Embed with strategic customers to understand business challenges and technical requirements.
• Provide hands-on technical expertise, coding side-by-side to drive projects to completion.
• Collaborate with Sales, Success, and Product teams for seamless customer experiences.
• Shape the Forward Deployed Engineering function and codify best practices.

Required Qualifications

• Deep knowledge of high-level programming languages (JavaScript, Python, Ruby, etc.).
• Strong AI/ML interest and ability to understand novel problems and trade-offs.
• REST API proficiency for system integration.
• Fast prototyping and shipping capability with a quality focus.
• Cross-functional collaboration skills.
• Strong communication across technical and non-technical audiences.
• Willingness to travel and work on-site with customers.