Forward Deployed Software Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences, serving nearly 30,000 global businesses.

Key Responsibilities

• Facilitate Fin adoption by helping prospects unlock the power of Fin's AI capabilities to automate and scale their support operations.
• Embed with strategic customers to understand challenges and provide technical guidance.
• Code alongside customer technical teams as a trusted expert.
• Collaborate with Sales, Success, and Product teams for seamless delivery.
• Contribute to scaling the Forward Deployed function through documented best practices.

Required Qualifications

• Strong engineering background (Computer Science, Mathematics, Software Engineering, or Physics).
• SaaS product development experience.
• Interest in AI/ML with ability to understand novel problems and architectures.
• Cross-functional collaboration skills.
• Proficiency in at least one high-level programming language.
• Ability to prototype and ship quality software quickly.
• REST API expertise.
• Strong communication across technical and non-technical audiences.
• Willingness to travel and work on-site with customers.

Benefits include competitive salary and equity, weekday meals, health/dental insurance, pension matching (4%), flexible PTO, parental leave, and a standard-issue MacBook.