Senior Studio Design Operations at Publicis Sapient

The Studio Operations Manager is a senior delivery role responsible for orchestrating how work flows through a multi‑disciplinary Studio supporting three brands.
This role owns studio operations end to end, including traffic management, capacity and bandwidth planning, work distribution, prioritization, and delivery governance across Creative Design, Art Direction, Motion, Retouching, UX/UI, Customer Experience & Innovation Consulting, and CRM.
Operating at a Senior Associate to Manager level, this individual is the single point of truth for what the Studio can deliver, ensuring the right work is assigned to the right people at the right time, without compromising quality.
The Studio Operations Manager partners closely with creative, experience, and client stakeholders to translate priorities into executable plans, proactively managing constraints, dependencies, and risks.
This role is critical to protecting both delivery excellence and team sustainability, bringing structure, clarity, and momentum to fast‑paced, multi‑brand environments.
The Studio Operations Manager embodies Publicis Sapient’s values by enabling inclusive collaboration, partnering for client impact, and ensuring teams can build what matters through disciplined, high‑quality execution.

Your Impact

Own and manage Studio capacity planning and bandwidth forecasting across all disciplines and brands.
Maintain a real‑time, accurate view of team availability, utilization, skill mix, and workload.
Translate brand priorities and delivery timelines into clear, realistic work allocation plans.
Ensure work is distributed based on capacity, capability fit, and priority, not just urgency.
Drive traffic management and scheduling, balancing multiple concurrent initiatives and deadlines.
Proactively identify capacity constraints, delivery risks, and dependency conflicts, and lead resolution.
Partner with Creative, UX/UI, Motion, CX, Innovation, and CRM leads to align on scope, expectations, and delivery standards.
Ensure projects and deliverables are completed on time, on scope, and at the expected level of quality.
Facilitate clear, proactive communication across teams and stakeholders regarding progress, risks, and changes.
Adapt delivery plans quickly in response to shifting priorities while maintaining structure and control.
Contribute to continuous improvement of Studio workflows, tools, and operational best practices.