AJO Manager (Adobe Journey Optimizer)

We are seeking an experienced Adobe Journey Optimizer (AJO) Manager to lead the design, architecture, and delivery of enterprise-scale customer engagement solutions on Adobe Experience Cloud.

This is a client-facing leadership role requiring deep hands-on expertise in Adobe Journey Optimizer (AJO), journey orchestration, email operations, and marketing automation.

The ideal candidate will bring a strong blend of technical leadership, solution architecture, stakeholder management, and delivery excellence while working within a Global Distributed Delivery (GDD) model.

The successful candidate will lead teams, guide clients through transformation initiatives, and deliver scalable, personalized customer experiences across digital channels.

Remote work is supported; candidates must be able to collaborate effectively during EST/CST business hours.

Your Impact

• Lead the end-to-end solution architecture, design, and implementation of Adobe Journey Optimizer engagements.
• Own technical strategy, solution approach, estimations, delivery planning, and governance for AJO programs.
• Design and develop customer journeys, campaigns, and omnichannel engagement strategies utilizing AJO capabilities.
• Provide hands-on leadership in:
  • Journey development and orchestration
  • Email channel configuration
  • Email template development
  • Personalization and audience segmentation
  • Experimentation and optimization capabilities
• Lead at least two enterprise AJO implementations from discovery through production deployment.
• Partner with clients to understand business objectives, customer engagement strategies, operational requirements, and marketing transformation goals.
• Collaborate with cross-functional teams including Adobe Experience Platform, Analytics, Data Engineering, CRM, and Marketing Technology stakeholders.
• Drive best practices around architecture, performance, scalability, governance, testing, and operational excellence.
• Guide migration initiatives from Salesforce Marketing Cloud (SFMC) to Adobe Journey Optimizer, where applicable.
• Support integration of AJO with Adobe Experience Platform, Customer Journey Analytics, CDPs, CRM platforms, and enterprise marketing ecosystems.
• Lead distributed delivery teams and mentor consultants, engineers, and marketers to ensure successful project execution.
• Build trusted relationships with client stakeholders and serve as a strategic advisor throughout program delivery.
• Foster a culture of innovation, collaboration, learning, and continuous improvement aligned with Publicis Sapient’s Core Values