Senior Data Scientist - AI Tooling

Fin is an AI Customer Agent company enabling businesses to deliver customer support across service, sales, and ecommerce channels using proprietary AI models. The Research, Analytics & Data Science (RAD) team transforms insights into action through customer, product, and business analytics. This role focuses on building LLM and agent-powered workflows that automate GTM processes, moving beyond static dashboards to actionable tools.

Key Responsibilities

• Design, evaluate, and ship AI-powered internal tools for GTM use cases including account research, next-best-action recommendations, renewal propensity modeling, and post-call summarization.
• Own the full lifecycle from problem definition through production deployment.
• Rapidly prototype with users, then productionize for iteration.
• Define success through usage metrics and measurable business impact.
• Document playbooks and enable team adoption.

Required Skills

• At least 3 years of Product or GTM analytics experience.
• Proven GTM data science impact with shipped models/tools affecting conversion, cycle time, or retention.
• LLM/ML application experience with RAG, prompt design, vector search, and evaluations.
• Strong SQL proficiency and Python or R fluency.
• Experience with orchestration tools (DBT, Airflow).
• Excellent communication translating data concepts for non-technical audiences.
• Collaborative product mindset working with Sales and Success teams.

Benefits include competitive equity, daily lunch, health/dental insurance, flexible vacation, parental leave, and a standard-issue MacBook.